Returns & Exchanges
At Hi-Lux Optics, we want you to be completely satisfied with your fashion-forward eyewear and accessories. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original designer packaging, ensuring all tags and protective films remain intact to qualify for a full refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your return box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing